FAQ

Can I view products in-store?

A. Yes. To view products in-store, come into Kazuyo’s Collection at 195 Boundary St, West End, Brisbane, 4101.

How can I make an inquiry about a product?

A. For inquiries, please use the "Ask Questions" button to contact us.

What are the shipping fees, times, and tracking details?

A. Shipping costs and times vary by destination. Once your order is shipped, you will be provided with a tracking number so that you can monitor its progress. You can also pick up your order in-store at Kazuyo’s Collection at 195 Boundary St, West End, Brisbane, 4101.

Will sold-out items be restocked?

A. Our items are often produced in limited quantities, or as a special edition so restocking is unlikely. However, if you’re particularly interested in a sold-out product, please contact us.

When will new products be released?

A. New products are developed on a project basis. Follow us on Instagram @kazuyoscollection for updates on stock arrivals.

Do you offer discount sales?

A. We do not offer discount sales.

Can I stock mono-katari products in my store?

A. If you meet our conditions, it is possible to stock mono-katari products in your store. We are excited to connect with producers and consumers through this project. Contact us at monokatari.jp@gmail.com for more details.